Terms and Conditions

MADE TO ORDER ITEMS

Our made to order items take some time to create and deliver to the UK.Please allow 4-6 weeks for delivery and bear in mind when the delivery time coincides with busy periods, like Christmas, that it may take a little longer. I promise it will be worth the wait.

If you need your order by a specific date please contact our customer care team on +44(0) 7398139562.

RETURNS
We understand that at times you may change your mind about a purchase.
Any rug that has not been part of our bespoke service can be returned within 14 days of receiving the goods. You are responsible for ensuring items are returned in a perfectly saleable condition and in the original packaging. The cost of the return will be your responsibility. We recommend a secure service which requires a signature.

ADDRESS
Sivana Home – 7 Rayens Close, Long Ashton, Bristol, BS41 9HL.

DISCLAIMER

Due to the nature of the manufacturing process, Colour and size may vary slightly. The rugs are handwoven in an open air environment therefore they can pick up dust. I do my best to ensure they have no dust or flaws when they are shipped across.

Check out /Shipping if 2 items are ordered then the flat rate will double.

Shipping location options only to:

P&P (Options on shipping)
Mainland UK £5.95
Northern Ireland £15.00
Guernsey £15.00
Isle of Wight £15.00
Jersey £15.00
Isle of Man £15.00
Isle of Scilly £15.00
Scottish Islands £15.00
Republic of Ireland £15.00